Refund & Service Delivery Policy

Service delivery (no shipping)

Azitics IMS is a digital, cloud-based service, so nothing is physically shipped. Online payments activate your subscription instantly and automatically. Bank-transfer payments are verified and activated within a few working hours (maximum 1 business day). Professional services (setup, branding, migration, training) are scheduled with you by email and delivered online, normally within 3 to 5 business days of payment.

7-day money-back guarantee

If you're not satisfied with your first subscription payment, contact us within 7 days of activation and we'll refund it in full, no questions asked.

Renewals & unused time

Renewal payments are non-refundable once the billing period has started, but your service always continues until the end of the period you paid for. You can cancel future renewals at any time with no penalty.

Duplicate or erroneous payments

Accidental duplicate payments or amounts charged in error are refunded in full to the original payment method within 7 to 10 business days of confirmation.

Professional services

One-time services (setup, branding, data migration, training) are refundable in full if cancelled before work begins. Once delivered, they are non-refundable, but we'll revise the work until you're satisfied.

How to request a refund

Email sales@erp.azitics.com or call 0347-7890730 with your company name and payment reference. We respond within 1 business day.